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Deliveroo driver swipes disabled customer's £50 Aldi shop and taunts him as 'stupid white b******' when he complains

A DELIVEROO driver swiped a disabled customer's £50 Aldi shop then branded him a "stupid white b******" when he complained.

Matt Dutton, who is visually impaired, relies on deliveries for food and other essentials so was using the service to get his groceries.


Messages show how the 24-year-old was left confused when the driver began demanding a "delivery code" while he was en route to drop off the shopping.

When Matt said he only had an order number, the rude Deliveroo worker flew into a rage and told him to "f*** off".

The NHS Track and Trace worker proceeded to beg for his food to be delivered and repeated his address, however the driver told him he was "not coming" and used the racial slur.

He even goaded Matt to report him to Deliveroo, claiming he didn't care and bragging: "I'm going to keep your order".

He even told Matt, from Liverpool, to "go suck your mum".

Deliveroo said it takes a "zero tolerance approach to any form of discrimination or harassment" and said the rider was sacked on the spot.

Matt said: "I was completely stunned and my first reaction was to laugh.

"I wasn't upset but I was so shocked and frustrated because I rely on these services to get my food shopping because I'm disabled.

"It was my weekly shop so all the regular stuff, milk, bread, floor wipes and bleach.

"I was trying to stock up because I'm visually impaired and it's hard for me to get out to the shops."

Deliveroo has promised to reimburse Matt for his order and gave him £50 in credit, which he spent on a takeaway.

Matt said: "Shopping at Aldi, you can get a lot of food for £50, but I still don't have any food in and I'm going to have to send a friend out to get my food shop for me.

"I'm really not happy with his conduct or the fact that I didn't get my shopping. I just think it’s completely unfair.

"I absolutely sympathise with the gig economy and high pressure, highly stressful nature of this job, but the people you affect are not always just lazy people who fancy a takeaway.

'COMPLETELY UNFAIR'

"These services are hugely beneficial to the disabled community and I wish there were more consideration for us.

"I don’t expect special treatment, but the correct treatment would be a start."

A Deliveroo spokesperson said: "Deliveroo takes a zero tolerance approach to any form of discrimination or harassment.

"The incident was dealt with urgently by our escalation team and the rider was terminated with immediate effect."

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