Lorraine Kelly discusses increase in scams with Martin Lewis
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Royal Mail scams have been circulating for quite some time now, with new ones appearing every so often. Martin Lewis warned Britons about the “dangerous” scam on TV today, with presenter Lorraine explaining how she was subject to one.
Speaking on the popular morning show, Lorraine said: “I got one myself, I got a text pretending to be Royal Mail saying that I had owed money on a letter.
“Of course people are falling for it, of course they are.”
It reads: “Royal Mail: Your Package Has A £2.99 Shipping Fee, To Pay This Now Please Visit: uk-royal-mail-fees.com action will be taken if you do not pay this fee.”
Similar text message scams read: “Your Royal Mail parcel is waiting for delivery. Please confirm the settlement of £2.99 (GDP) on the following link.”
Royal Mail urges customers not to click on the link as it takes you to a fake site.
Martin explained: “Well those postal delivery scam texts that people get are very dangerous because we get so many deliveries during the pandemic, lots of people are falling for that.”
Royal Mail scams also circulate via email as well as over the phone.
Katherine Hart, from the Chartered Trading Standards Institute, said: “This delivery scam is yet another example of fraudsters attempting to make money out of the unsuspecting public. Due to the lockdowns, many millions of people rely on product deliveries, so scammers have focused their efforts on this theme.
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“Also, the public must also be aware that these types of scams may come in many forms, and scammers do not only use Royal Mail branding. Indeed, in January, I commented on a similar scam that used DPD branding.
“These types of scams come in many forms, not just via text but also in emails and through the phone.”
Martin added: “I would suggest if people are scammed they call Action Fraud…but I’ll be honest with you Lorraine, very little will happen if you do that.”
The expert went on: “You have to be absolutely watchful and wary and on top of your game to make sure you don’t get affected.
“Question everything unless it’s from an absolute trusted source.”
Martin explained that Britons shouldn’t trust any online ads as well as if your bank supposedly calls you up and pressures you to send money.
How can customers spot a scam?
Royal Mail said: “Check at the top. Fraudsters often use subjects or greetings that are impersonal and general, like ‘Attention Royal Mail Customer’. They may use a forged email address in the ‘from’ field like ‘[email protected]’.
“They may even use the Royal Mail logo. None of this guarantees the email has come from us.”
Tips to avoid being caught in a scam involve turning on the spam filter on your email account.
Royal Mail said: “If you receive a suspicious email or discover a Royal Mail branded website which you think is fraudulent, please let us know by completing our online form.
“If you have been the victim of a payment scam, you can get a crime reference number by reporting it to your local Police station.”
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