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Home Bargains customer ‘will never enter store again’ due to masks policy

A customer says they’ll “never shop at Home Bargains again” after a face mask row erupted.

The Merseyside man, called Paul, was shopping in Prescot when he noticed that others weren’t wearing face coverings.

He estimates that “just under half of the shoppers in the store were wearing masks" and was angered that shop staff weren’t doing anything about it.

After shopping at the store, Paul contacted Home Bargains to complain was "perplexed" by the response he received.

According to a company spokesperson, it’s policy "not to challenge anyone not wearing a face mask".

Paul describes this as “worrying” and “disrespectful” and says he’ll be swapping Home Bargain trips for B&M ones in the future.

He told Liverpool ECHO : "I just went into the big Prescot Home Bargains to grab a few bits and I came across quite a few people who weren't wearing any form of face covering.

"I understand that people can forget to bring them but I couldn't believe that no staff or management were raising the issue with the customers or challenging them.

"While I was in the shop I must have spotted 8-10 people without masks on.

“Okay, some of them might have had medical conditions but I doubt that would apply to all of them."

In an email response to Paul, a spokesperson for Home Bargains said it was an "extremely challenging time for the retail sector."

The spokesperson added: "As front line, key workers, our store staff are working extremely hard to ensure the stores can continually provide customers with the essential items they need.

"We trust all individuals will take any necessary precautions to keep themselves and others around them safe. Our policy is not to challenge anyone not wearing a face covering."

However Paul believes Home Bargains' statement that their policy was "aligned to the current legal requirements" was wrong.

He said: "Their response to my complaint is incorrect and that isn't how the guidance works.

"I find it really worrying that the store isn't even trying to enforce the face covering policy.”

Paul added: “Most people are trying to do the right thing. This isn't about me, it's about protecting the most vulnerable people in society.

"I think it's just totally disrespectful to its customers.

"I'll never use the shop again, B&M can have my money."

A spokesperson for Home Bargains responded: "We are absolutely aligned to the current legal requirements with respect to the wearing of face coverings and, where mandatory within the UK, we would ask all customers to follow this unless they have a health condition that exempts them."

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